Is your plumbing business growing? Do you find it challenging to handle customer calls especially at field work? Hiring a live receptionist is a wiser option. It helps to answer calls promptly and stay in touch with the customer to sustain client relation with them. Our article is dedicated to registered plumbing companies and freelance plumbing contractors that find it challenging to manage business.
A live receptionist for plumbers is a boon to them as they handle several services under one roof without occupying your space or interfering in your business. Outsourcing services prevent you from the stress of internal data theft or leakage. Here are some of the attractive features and services offered by live receptionists to plumbers.
10 Tips to find a reliable live receptionist for plumbing:
- Search the web: Web brings you answers to just about anything. Finding a virtual or live receptionist is no challenge when you have the right keywords for your research. Search the web and look for answers to get a good service provider near your location.
- Ask your loved ones: Sometimes, asking people directly to support you with answers saves time and efforts. Discuss your requirements of a live receptionist for plumbing work and let your loved ones refer some names to you. You never know if your neighbors bring out some amazing names too!
- Take referrals from people you trust: Take support from your colleagues, customers, and clients to refer you to someone that can take calls and other small business tasks on your behalf. Your colleagues or other plumbers you know may refer you someone trusted and experienced.
- Discuss your business requirements: Have your business explanation, expectations, and requirements ready to discuss with your virtual receptionist. Many companies have started offering these services to different professionals and companies. However, they must be clear of what you expect from them.
- List the desired skills: Prepare a list of basic skills that are almost similar in an in-house receptionist. A few skills to remember while interviewing these live receptionists are; patience, coordination, sincerity, empathy, and more… Property owners are often panicked with the damages of their property and they wish for a solution ASAP.
- Clarify your doubts: Get your doubts clarified with the virtual receptionist service provider before they clear doubts of your customers. You must know who you are hiring and why you are hiring them. Prepare your list of doubts to clarify with them.
- Ask questions related to plumbing: Prepare a list of questions related to plumbing and plumber. Ask what they know about plumbing? It is crucial to know how vast their knowledge in plumbing is and if they need any further training on the same.
- Discuss budget: Discuss budget with your virtual receptionist. If you have a monthly budget for plumbing services and personal expenses, you must let them know and check chances of negotiating with them as the project will continue for a long term.
- Perform a background check: A background check helps in learning more about the virtual assistants. Find out more about them, their experience, qualification, and work ethics through the reviews and ratings by other clients.
- Prepare the agreement: Once everything is clearly and mutually discussed between you two, prepare a final agreement for hiring. A live receptionist for plumbers doesn’t put you in much stress of call volume, work load, and backend tasks once you on the field. Choose them for your daily tasks and save time to focus on your plumbing deadlines with property owners.
